Refund policy

RHE HATCO ensures our wholesale products are delivered without defects in materials or workmanship. Claims for shipments not received, short quantities, damaged goods, or defective goods must be reported within ten (10) days of invoice date.
All damaged shipments should be refused or reported to the freight company at the time of delivery. Our desire at RHE HATCO is to handle your returns in a timely and efficient manner. In order to execute this procedure properly, RHE HATCO requires proper authorization for all returns.

You may request authorization by calling our Customer Service Department at 1-800-325-2662 or FAX 1-877-276-0740. When requesting a return authorization, please furnish your:

•Account Number
•Style & Size
•Invoice/Order Number

Reason for return, and chargeback number (if applicable).
Return authorization numbers are valid for thirty (30) days from the date issued. The return authorization must appear on the outside of each carton that contains damaged or defective merchandise that is returned to RHE HATCO. This merchandise should be properly packed to ensure that our inspection process may be executed.
Once we have received your return, RHE HATCO will inspect it. Merchandise that is not defective will be returned to the retailer without credit, or a 15 % restocking fee will be charged. RHE HATCO will not issue refunds on merchandise that is found to be shopworn, pre-ticketed, used on displays, or found not to be defective.
RHE HATCO does not warranty any merchandise that has been repaired, altered, or shows signs of excessive wear and abuse. RHE HATCO’s mission is to offer the finest quality products offered in the world. Please contact our Customer Service Department with any questions regarding merchandise returns.

RETURN POLICY UPDATED 01/19/24 12:35PM