IT HELP DESK

Responsibilities:
• As an IT Help Desk individual you will provide technical support for all devices being used by
users at Hatco. This includes but is not limited to desktops, laptops, laser printers, label
printers, hand held scanners, TVs and phones.
• Additionally answer questions on some system requirements and configurations to include
the main ERP (lnfor M3), Koerber Cloud (WMS) and all other systems supporting the
company (RingCentral, Office365, Adobe, MFA).

Job Duties and Responsibilities:
• Respond to customer inquiries and provide technical support promptly
• Troubleshoot hardware, software, and network issues
• Test and evaluate new technologies before implementation
• Document customer issues and resolutions for future reference
• Train customers in the operation of new systems and software
• Maintain and update technica l documentation, including user manuals and FAQs
• Collaborate with other IT professionals to resolve complex issues
• Perform routine maintenance tasks, such as backups and system updates
• Identify and escalate high-priority issues to senior technicians or management as needed.

Requirements:
• Degree or certification in Information Technology or a related field is preferred.
• You also need experience working with computers and computer networks, troubleshooting
hardware to include printers and software issues, and providing customer support.
• Communication skills and patience are crucial because you will be helping people solve their
tech problems.
• Document and track service requests and remain up-to-date on emerging technologies and
software updates.
• Ability to work independently and handle multiple tasks simultaneously.
• Being familiar with common software and operating systems is also helpful.
• Knowledge with RingCentraland MFA (Multi Factor Authentication) is also helpful.